Refund policy

Returns and Exchanges

We do not accept returns, exchanges, or refunds for customised products where:

  • The customer has entered incorrect information, including URLs, QR code destinations, text, or design preferences;
  • The customer changes their mind after placing an order;
  • The customer is dissatisfied with the chosen content, design, colour, fit, or sizing after production has commenced.

Customers are responsible for ensuring that all information submitted during the ordering process is accurate and complete.

Faulty, Damaged, or Incorrect Items

If you receive an item that is:

  • Faulty;
  • Damaged in transit; or
  • Incorrect due to an error on our part,

you must notify us within 14 days of receiving your order.

To process a claim, we may require photographic evidence showing the fault, damage, or error.

Where a claim is approved, we may, at our discretion:

  • Replace the item; or
  • Issue a full or partial refund.

QR Code Functionality

Customers are responsible for ensuring that any URL, website, social media profile, or destination linked to a QR code is correct at the time of order.

We are not responsible for:

  • Customer errors in submitted URLs or destination links;
  • Changes made by third-party platforms after purchase;
  • Removal, suspension, deletion, or restriction of linked content;
  • Broken links resulting from customer-supplied information;
  • Loss of traffic, business, revenue, followers, or opportunities arising from the use of a QR code;
  • The availability, performance, or security of third-party websites.

Inspection Upon Delivery

Customers should inspect their order as soon as reasonably possible after delivery.

Any issues relating to damage, manufacturing defects, printing defects, or fulfilment errors should be reported within 14 days of receipt. Claims submitted outside this period may not be accepted.

Contact

For all return, replacement, or refund enquiries, please contact us using the details provided on our website and include your order number and a description of the issue.