Refund policy
Last updated: 24 August 2026
This Refund & Cancellation Policy applies to purchases made from QRODED, including the QRODED Launch Pack, website services, branded workwear and printed business materials.
By placing an order with QRODED, you acknowledge and agree to the terms of this policy.
1. QRODED LAUNCH PACK
The QRODED Launch Pack is a bespoke service that includes website development, hosting, branded workwear and printed business cards.
The Launch Pack is priced at £499 for the first year, followed by an annual renewal fee of £250 for continued website hosting and associated services.
Because the Launch Pack contains personalised services and products, cancellation and refunds depend on the stage the order has reached.
2. BEFORE WORK HAS STARTED
If you request cancellation before QRODED has started work on your website or begun production of any personalised products, QRODED will consider your cancellation request and, where appropriate, provide a refund of amounts paid.
Any refund will be subject to any costs already reasonably incurred by QRODED in preparing or processing the order.
3. WEBSITE SERVICES
Once website development has started, the website service is considered to be an active service.
If you subsequently request cancellation, QRODED may retain an appropriate amount to cover work already completed and costs reasonably incurred up to the date of cancellation.
Where the website has been substantially completed or approved by the Customer, a refund of the website development element will generally not be available.
The website will not be launched until the Customer has confirmed that they are satisfied with the website, but this approval process does not mean that website development is provided free of charge or that the Customer can cancel without liability for work already undertaken.
4. PERSONALISED WORKWEAR
The Launch Pack includes one piece of personalised branded workwear.
Because the workwear is personalised specifically for the Customer, it is generally non-refundable once production has commenced, except where the product is defective, damaged, not as described or otherwise fails to comply with applicable law.
The Customer is responsible for checking the selected garment, size, colour and personalisation details before production.
QRODED cannot normally accept returns or provide refunds where the Customer has:
- Selected the incorrect size;
- Changed their mind after production has started;
- Provided incorrect personalisation information;
- Approved incorrect artwork or information; or
- Requested a different garment after production has commenced.
This does not affect any statutory rights that cannot legally be excluded.
5. BUSINESS CARDS
The Launch Pack includes 50 personalised business cards.
Because business cards are produced specifically for the Customer, they are generally non-refundable once production has commenced, except where they are defective, damaged, not as described or otherwise fail to comply with applicable law.
The Customer must carefully check and approve the digital proof before production.
QRODED will not ordinarily be responsible for spelling mistakes, incorrect telephone numbers, email addresses, website addresses or other information that was included in a proof approved by the Customer.
6. DIGITAL PROOF APPROVAL
Where QRODED provides a digital proof for approval, the Customer is responsible for carefully checking all information before giving approval.
Approval confirms that the Customer has reviewed the proof and is satisfied that the information and design are correct.
Once production has commenced following approval, changes or refunds may not be possible where the issue results from information or artwork approved by the Customer.
This does not affect the Customer's statutory rights where a product is defective or otherwise fails to comply with applicable law.
7. DEFECTIVE OR INCORRECT PRODUCTS
If branded workwear or business cards arrive:
- Damaged;
- Defective;
- Incorrectly produced;
- Materially different from the approved order; or
- Otherwise not as described,
the Customer should contact QRODED as soon as reasonably possible.
QRODED may request photographs or other information to assess the issue.
Where the issue is confirmed to be the responsibility of QRODED or its fulfilment supplier, QRODED will work with the Customer to arrange an appropriate remedy, which may include a replacement, repair or refund where required by applicable law.
8. DELIVERY ISSUES
Workwear and business cards may be produced and delivered by third-party suppliers directly to the Customer.
If an order does not arrive within the expected delivery timeframe, the Customer should contact QRODED so that we can investigate the issue with the relevant supplier or delivery provider.
A delivery delay does not automatically entitle the Customer to a refund where the delay is caused by circumstances outside QRODED's reasonable control.
Where a product is lost, damaged or otherwise affected during delivery, QRODED will work with the relevant supplier or delivery provider to investigate and resolve the issue.
9. ANNUAL RENEWAL
The £250 annual renewal fee covers the continued provision of the QRODED website hosting and associated services for the following year.
Once an annual renewal period has commenced, the renewal fee is generally non-refundable if the Customer subsequently decides not to continue using the service.
If the Customer does not wish to renew, they should contact QRODED before the next annual renewal period begins.
10. REFUNDS
Where a refund is approved, QRODED will normally process the refund using the original payment method.
The timing for the refund to appear in the Customer's account may depend on the payment provider or financial institution.
QRODED will not ordinarily provide cash refunds or refunds through a different payment method.
11. STATUTORY RIGHTS
Nothing in this policy is intended to exclude, restrict or limit any legal rights or remedies that cannot lawfully be excluded or limited.
Where applicable law provides the Customer with a right to a refund, replacement, repair, cancellation or other remedy, those rights will continue to apply.
12. HOW TO REQUEST A CANCELLATION OR REFUND
Refund and cancellation requests should be submitted to QRODED using the contact details provided on the QRODED website.
Please include:
- Your name or business name;
- Order details;
- Date of purchase;
- The service or product concerned; and
- The reason for requesting cancellation or a refund.
QRODED will review the request and respond within a reasonable timeframe.